Policy

Appointment Deposit and Cancellation Policy

At Mildura Family Dental, we are dedicated to providing excellent care and service to our patients. To ensure efficient scheduling and maintain the quality of care at our practice, we have established the following policies regarding appointment deposits and cancellations:

Appointment Deposit Requirement:

A deposit of $50 is required at the time of booking to secure your appointment with us. This deposit will be applied towards the cost of your treatment.

Cancellation Policy:

We understand that unexpected situations may arise, necessitating changes to your appointment. We kindly request that you provide us with at least 24 hours’ notice if you need to cancel or reschedule your appointment.

No Show or Less Than 24 Hours Notice:

In the event of a no show or if less than 24 hours’ notice is given for a cancellation or rescheduling, the $50 deposit will be retained to cover the costs associated with the missed appointment.

Rescheduling:

If you need to reschedule your appointment and provide us with at least 24 hours’ notice, your deposit will be transferred to the new appointment time.

Refunds:

If more than 24 hours notice is given, the deposit will be held as a credit on your account for future appointments.

Exceptions:

We understand that emergencies and unforeseen circumstances may occur. If you encounter a genuine emergency, please contact us as soon as possible so we can discuss your situation.

By booking an appointment with Mildura Family Dental, you agree to adhere to our appointment deposit and cancellation policy as stated above. These policies enable us to provide quality care and accommodate all our patients effectively.

Thank you for your understanding and cooperation. If you have any questions or need further clarification regarding our policies, please feel free to contact our office.